Noticeboard

Practice Closures: 

1300 - 1400 Every Weekday

Friday 10th April 2020

Friday 25th December 2020

Monday 28th December 2020

Friday 1st January 2020

Monday 4th January 2021

Apologies for any inconvenience caused. 

The Practice will be open 

Friday 8th May 2020

Monday 3rd August 2020

Friday 16th October 2020

 


RESULTS

If you wish to call regarding results - please call after 2pm.  Many thanks


Repeat Medication 

Whenever possible, please order online using the prescriptions tab on this website, or hand in or post your repeat prescription slip. 

Please allow at least 3 working days from ordering to collecting your medication.


 

Loch Ness & Strathnairn Medical Practice is proud to be and accredited teaching Practice

We are delighted to have Medical students, Junior Doctors, and Registrars, working alongside the GP’s in the Practice.

If you do not wish to be seen by a trainee or have one present during a consultation, please inform the Reception staff.   Many thanks. 


 

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Complaints and Policy information

Privacy Statement

Duty of Candour

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Complaints

In the first instance, if you feel you need to make a complaint about the medical practice, please write or email the practice manager.

Jenny.Garris1@nhs.scot

Practice Manager

Loch Ness East & Strathnairn Medical Practice,

Inverness

IV2 6YB

Cromarty Medical Practice

t feel your complaint has been adequately resolved please 

Feedback Team Organisation

NHS Highland Address PO BOX 571 The Highlands Inverness Phone number 01463 705997 Email nhshighland.feedback@nhs.net

Practice Policies

Confidentiality & Medical Records

Locked blue folder

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with General Data Protection Regulations, the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. . No information will be released without the patient consent unless we are legally obliged to do so.  Please see our full privacy statement below:

Riverside, Foyers and Cromarty Medical Practices' Privacy Statement

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

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